Terms of Use

What igetam does

igetam connects people who need something with sellers in nearby markets. A buyer posts a request, sellers nearby answer with offers, and the buyer reserves one and collects it in person.

The sale is between the buyer and the seller. We run the app, hold the payment while a pickup is under way, and pass it on when the pickup is confirmed.

Your account

• Give your real name and a phone number and email you use.
• Keep your password to yourself. What is done from your account is your responsibility.
• One person, one account.

Requests and offers

A request describes what you want. Sellers answer with a price and photos of the item, taken recently, so you can see what you will collect.

A seller must only offer what they have in stock and can hand over. Offering something you do not have lowers your trust score and can close your account.

Reserving and paying

You reserve an offer by paying in the app through Paystack. What you pay, and what part of it is a deposit, is shown before you pay.

Each reservation has a pickup window, worked out from how far you are from the seller and shown on the reservation. Collect within it.

When you collect, show the seller your pickup code. Entering it completes the sale and releases the payment to the seller, so only give it once you have the item.

Cancelling and not collecting

You can cancel free of charge during the free-cancellation period shown on the reservation.

Cancelling after it, or not collecting within the pickup window, is a no-show. Part of what you paid goes to the seller for holding the item, and the rest is refunded to you. The app shows both amounts before you confirm.

Repeated no-shows lower your trust score.

Selling

Before receiving payouts, a seller completes verification: their legal name, an identity document, a selfie, store details and a bank account in their own name.

Payouts go only to a bank account in the verified name. After a payout account is changed, payouts may be held for a period, to protect you if someone else gets into your account.

What is not allowed

• Selling or requesting anything illegal, stolen, counterfeit or dangerous.
• Taking payment for a reservation outside the app to avoid its protections.
• Using another person’s identity, documents or bank account.
• Harassing, threatening or deceiving other users.

We may suspend or close an account that breaks these terms.

Our responsibility

We work to keep igetam available and payments safe, but we do not make or inspect the goods. Check an item when you collect it, before you hand over your pickup code.

Nothing in these terms limits rights you have under Nigerian consumer protection law.

Changes

We may update these terms. The date at the top says when they last changed, and we will tell you in the app before a change that matters takes effect.