Deleting your account

In the app

• Open Profile, then Personal Information.
• At the bottom, choose Delete account.
• Confirm with your password.

You are signed out on every device straight away.

You have 30 days to change your mind

Your account is deleted 30 days after you ask. Sign in at any time before then and it is kept, as it was.

What has to finish first

An account cannot be deleted while it has a pickup under way, money being held or paid out for one, a request still open or an offer still waiting on a buyer. Finish or cancel those, then delete.

What is deleted, and what is kept

Deleted: your name, phone number, email address, profile photo, location, the photos you added to requests and offers, and your devices.

Kept: records of payments and of seller verification, for as long as financial and anti-fraud law requires. They no longer carry your name or contact details.

Without the app

Write to us from the email address on your account, or message us, and we will delete it for you. The contacts are below.